Return policy

Asiali Return & Refund Policy

Your Satisfaction, Our Commitment

Eligibility Criteria

Return Type Timeframe Condition Requirement
Standard Items 7 days Unused, original packaging & tags
Installed Goods 3 days No installation marks/damage
Non-Returnables N/A Hygiene items: Underwear, earrings, cosmetics
Customized/Digital: Software, personalized products

Final sale items (>50% discount) only eligible for defects

4-Step Return Process

  1. Initiate Online
    → Log in to Return Portal → Select order → Choose items

  2. Instant Approval
    → Automated RMA issuance within 1 hour

  3. Ship Back
    → Attach RMA form → Use prepaid label (quality issues) or self-ship

  4. Track Progress
    → Real-time status updates in your account

Refund Methods (Processing Time)

Original Payment Refund Channel Timeline
Credit/Debit Card Original card 3-5 days
Bank Transfer Specified account 2 business days
Cash on Delivery Store credit Instant (+5% bonus credit)

Shipping Responsibility

Return Reason Cost Coverage
Defective/Wrong Item Free return shipping + original delivery refund
Change of Mind Customer pays return shipping (50 THB min)

Original shipping fee non-refundable for preference returns

Special Circumstances

◉ Wrong/Damaged Delivery:

  • Report within 24 hours with unboxing video

  • Express replacement shipped same day
    ◉ Non-Returnable Exceptions:

  • Custom-made products

  • Perishable goods

  • Opened software/licenses

Required Documentation

• RMA Form (emailed upon approval)
• Unboxing Video (for damage claims)
• Original Invoice

Dedicated Support

✉️ Returns Team: returns@asiali.co.th
📱 LINE Priority: @asialiit (Attach product photos)
☎️ Hotline: +66 63 516 6898 (8:30AM-5:30PM GMT+7)

Complies with Thailand Consumer Protection Act B.E. 2562
Updated: 30 May 2025